Return Policy

Return Policy — (Michelle's Dresses)

Simple. Fair. Made for busy teens (and their parents).

Summary: If you’re not happy with your dress, return it within 30 days for a full refund or exchange. Returns are easy, free for most orders, and processed quickly.

Who can return

• Any customer who bought from our store (online orders and in-store purchases — see the in-store note below).
• Gifts: gift recipients can return items for a refund to the original payment method or store credit.

Timeframe

• Standard returns: within 30 days of delivery or purchase date.
• Exchanges: same 30-day window.
• Items marked “Final Sale” cannot be returned — we’ll call these out clearly on the product page.

Condition required

Please return items in:

• Unworn, unwashed condition
• All original tags attached
• Built-in shorts/linings intact (if applicable)
• No odors, stains, or signs of wear

If an item arrives damaged or defective, please contact us right away — we’ll take care of it at no cost to you.

What you can get

• Refund to your original payment method (usually within 7 business days after we receive the return)
• Or exchange for a different size/color (we’ll ship the new item as soon as your return is received)
• Or store credit (valid for 12 months)

Return shipping & cost

• Free returns: We provide a pre-paid return label for all domestic online orders.
• International returns: return shipping may apply — contact support for options.
• Damaged/defective items: return shipping is free and we’ll cover replacement or refund.

How to return — 3 easy steps

1. Start your return
   • Visit our Returns Portal at michellesdresses/returns OR email support at [e-mail] with your order number.
2. Pack it up
   • Put the dress back in its original packaging if possible, include the packing slip or order number, and make sure the item meets the condition requirements.
3. Ship it
   • Print and attach the pre-paid label we email you (domestic). Drop the package at the carrier location. Keep your tracking number.

Tip: For exchanges, select the new size/color in the portal so we know what to send once we receive your return.

Refund timeline

• We’ll email you when we receive your return.
• Refunds to the original payment method are typically processed within 3–7 business days after we inspect the return.
• Store credit is issued immediately after inspection.

In-store purchases

• Bring your receipt and the item within 30 days.
• If you bought online but want to return in-store, present your order number and valid ID. 

Damaged or incorrect items

If your dress arrives damaged, defective, or not what you ordered:

• Contact support within 7 days of delivery at [e-mail] or use the Returns Portal.
• We’ll arrange a free return and send a replacement or refund — whichever you prefer.

Exchanges for size/style

• If the new item costs more, you’ll pay the difference at checkout.
• If the new item costs less, we’ll refund the difference.

Frequently asked questions (FAQ)

Q: Do I need to wash the dress before returning?
A: No — please return it unworn and unwashed.

Q: My order is older than 30 days. Can I still return?
A: We’re sorry — we can’t accept standard returns after 30 days. Contact support and we’ll see if we can help.

Q: Can I return sale items?
A: Most sale items are returnable unless listed as “Final Sale.” Sale returns follow the same 30-day rule.

Q: I lost my return label — what now?
A: Email support with your order number and we’ll re-send it.

Contact

Need help? We’re here for it.

• Email: [e-mail]
• Returns Portal: michellesdresses.com/returns
• Response time: within 24 hours (business days)