Shipping – Michelles Dresses

Shipping Options — Michelles Dresses

Clear, friendly, and built for busy teens (and busy parents). Here’s everything a customer needs to know about getting a dress from our store to the doorstep — fast, safe, and simple.

At-a-glance (quick summary)

Processing time: 1–2 business days before we ship.
Standard Shipping (domestic): 3–7 business days.
Expedited Shipping (domestic): 2–3 business days.
Overnight Shipping (domestic): 1 business day (selected zip codes).
Local Pickup: free and usually same-day or next business day.
International: 7–21 business days (varies by country).
Tracking: included with every shipment; you’ll get email/text updates.
Free shipping threshold: FREE on orders $50+

Processing time

Orders are processed within 1–2 business days (Mon–Fri) after payment clears.
Orders placed on weekends or holidays are processed on the next business day.
Customizations or gift wrapping may add 1 extra business day.

Tip: “Processing” is when we prep and hand the package to the carrier — not in-transit time.

Shipping methods & costs

Standard Shipping — $4.99 or FREE on orders $50+
- Estimated delivery: 3–7 business days
- Good for regular deliveries and budget-friendly orders
Expedited Shipping — $12.99
- Estimated delivery: 2–3 business days
- Great when you need a dress faster (party tomorrow? we got you)
Overnight Shipping — $24.99
- Estimated delivery: next business day (order cut-off applies)
- For last-minute events (prom practice? emergency outfit — we support that)
Economy / Ground (multi-day, cheapest) — $3.99
- Estimated delivery: 5–10 business days
- Lower cost option for non-urgent orders

You can upgrade shipping at checkout or in your order details (if the item hasn’t shipped).

Local pickup / In-store pickup

Free — choose “Local Pickup” at checkout.
Ready for pickup: typically same-day or next business day.
Bring your order confirmation and ID to pick up.
We’ll hold orders for 7 days before return to inventory.

International shipping

Available to select countries
Starting cost: $19.99 (final cost based on weight/destination).
Estimated delivery: 7–21 business days (customs may delay).
Buyers are responsible for customs duties, taxes, and brokerage fees (unless otherwise stated).
We’ll provide customs documents when shipping internationally.

Carriers & tracking

We use reliable carriers such as USPS, UPS, FedEx, and regional carriers.
Every shipped order includes a tracking number. You’ll receive it by email (and optionally by SMS).
Track via the carrier link in your order confirmation or through your account on our site.

Signature & insurance options

Signature required can be added for high-value orders (recommended).
Package protection (insurance against loss/damage) can be offered at checkout for a small additional fee.

How to change or cancel shipping

Before shipment: log into your order page or contact support at support@michellesdresses.com. We’ll try to change shipping method/address while the order is in processing.
After shipment: address changes may require a carrier intercept and possible fee — contact support quickly with tracking and new address.
Upgrade shipping: you may upgrade shipping while the order is in processing — pay the difference at the time of change.

Holidays and unexpected delays

Carrier volume or bad weather can delay delivery. During peak seasons (holidays/back-to-school) expect extra transit time.
We’ll post estimated cut-off dates for guaranteed holiday delivery on the homepage and in emails.

Lost, delayed, or damaged packages

If tracking shows a problem or a package is damaged on arrival:
- Contact support within 7 days of the expected delivery date with your order number and photos (for damaged items).
- We will open a claim with the carrier and make it right — replacement, refund, or reship
If a package is marked delivered but you didn’t receive it:
- Check with others at the delivery address, neighbors, and the carrier first.
- If still missing, contact us and we’ll investigate.

Shipping restrictions

Some items or destinations may be restricted (e.g., certain international locations, P.O. boxes for some carriers).
Final Sale or certain promotional items may ship differently — check the product page.

Packaging & sustainability

We package dresses to protect the garment and reduce wrinkles.

How shipping appears at checkout

Estimated delivery windows and exact shipping costs are shown before you pay.
Free shipping offers and promo codes apply automatically when eligible.
You’ll always see the selected carrier, service level, and expected delivery date before confirming your order.

FAQs (short & sweet)

Q: How long until my dress ships?
A: We process orders in 1–2 business days and then ship based on the method you picked.

Q: Can I pick up the order today?
A: If you chose Local Pickup, most orders are ready same-day or next business day. Bring your confirmation and ID.

Q: Do you ship internationally?
A: Yes — to selected countries. Customers pay duties/taxes unless otherwise noted.

Q: Where is my tracking number?
A: It’s emailed as soon as we ship. You can also find it in your account order history.

Q: What if my package is late?
A: Check the tracking link first. If there’s still an issue, email support@michellesdresses.com with your order number and we’ll investigate.

Contact & support

Need help with shipping?

Email: support@michellesdresses.com
Returns & Orders Portal: michellesdresses.com/orders
Response time: within 24 business hours